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Event
| Title: | From: | To: | Vanue: | Category: | Status: |
|---|---|---|---|---|---|
| Customer Service - Level 2 | 04.10.2010 | 29.12.201017.30 h | LCCI | Upcoming |
Description
This qualification is suitable for those who are working, or intend to work, in a customer service role. The syllabus has been revised to cover many of the knowledge and understanding requirements of the 2006 National Occupational Standards (NOS) developed by the Institute of Customer Service (ICS) in the UK. The syllabus covers 4 key areas: The Role of Customer Service, Delivering Reliable Service, Communicating directly with Customers and Handling and Solving Customers Problems.
The syllabus is assessed by a 2 hour written examination consisting of a mix of multiple-choice questions, short answers and a short structured case study.
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GII News
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GII and Al Rajhi Capital signed a two year agreement for GII to provide a talent development programme for Al Rajhi capital in Saudi Arabia. Each group of participants will be selected following a rigorous selection process and will undergo four months intensive training in Wealth Management certification offered by the CISI (Chartered Institute for Securities and Investments) and the CME-1 mandatory certificate by CMA, Saudi Arabia. The course also covers personal development skills, sales skills. It includes a bespoke module for Al Rajhi Capital "Building and Maintaining Customer Relationships".
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GII is an academic member of LOMA providing in class tuition for LOMA's programmes and online examination services through LOMANET and the state-of-the-art I*STAR testing component. GII is soon launching the Associate and Fellow, Life Management institute (ALMI and FLMI) programmes. For further details see the qualifications menu.
